I didn't have an appointment to get my car serviced. My car wouldn't start the day before, I was able to get it started the next day and bring my car to the Service Dept. With no hassle they ran diagnostic on my car and found out it needed a new battery. VanDevere had a driver take me to work so I didn't have to take any time off, they fit my car into their schedule and fixed the problem. This is a great Service Department, very friendly, efficient and helpful.