I had my brake pads replaced—several months later brakes began making noise-took car back to dealership—adjusted brakes—noise was gone for 2 months—noise returned—back to the dealership only to be told no noise discernible-no —safety issue! Noise continued-back to the dealship where I made sure in a test drive they could hear the noise. I was then told the brake pads were a few cm too short cause the pads to shift when braking & starting. The pads were covered by GM, however, I would have to pay the labor. So, after three visits & $130.00 later, my brakes are noise free.
Have been leasing cars from VanDevere for a long time. We always deal with Walt Grimes, who is a good friend of my husband. Everyone is very professional, kind and accommodating. Never any pressure. The service department, Steve in particular, is fabulous. They pick our lease up for service and return to us, which we so appreciate. A Great Service. I do have a suggestion. It would be nice if the car wash including blowers so that your car is NOT spotted.
We started our journey from marlette Michigan.. My wife and I were looking for a vehicle for our daughter first car.. After looking through a nation wide search, we located the perfect car, highly recommend dealership, who also did everything They could have done to make it the best buying experience we have ever had.. I made contact via email to the dealership and had a response almost immediately.. I was later contacted by Joe Caspary who assisted me with the procedure in getting the best deal possible. After speaking with Joe back and forth my family and I made the trip of six (6) hours to Akron Ohio where I finally met Joe and also the other wonderful associates. We were given a tour of the dealership which was immaculate and they made us feel at home with everything you could ask for .. I give a big shout out to everyone at VanDevere and want to thank Joe especially for a fantastic buying experience..
They were very helpful and explained the situation clearly as to why my problem could not be fixed until General Motors figured out how to fix it. Hopefully it will not take a long time to find the solution.
I like the dealership. Friendly people. The work I got done was simple; however, today I see there is steam coming from my hood as I was sitting at a light. I took a video, a seal or something venting. There are spots left on the ground.