This is the second vehicle we purchased using VanDevere and we are currently working with their body shop from an accident. I have really enjoyed all our interactions and the seem to value their customers and go the extra mile.
I am not happy with my oil change. I noticed that the re-set for the oil use was not re-set after having one done. I have never been in and out in so little time so it makes me wonder how a tech could really do a good job looking over the vehicle. When they don't re-set it turns my service engine light on so now I have to deal with that!
I found out today I lost my lifetime warranty. Due to missing a mileage marker. For the exact thing I was there to do because I was told verbally on my last visit that it needed to be done when I returned. I was about 4,000 miles over was told to call and make them aware I was getting it done that day. I bought my car at 30 something thousand miles and this piece was to have been replaced at 40 something thousand miles? Why was I not told? Better yet it’s a fifty dollar piece. Why not do it then? I was there several times since my purchase. He looked it was in the paper works but never verbally said to me. I am very disappointed. I feel betrayed.
Car was towed in as it would not start. I did call ahead to let the Service Dept. We were coming in. They fit the car in to be worked almost as soon as we were in. They found the battery was bad and replaced at no charge under their 4 warranty. What a blessing at this time of year. I was back on the road within 2 hours of arrival. THANK YOU Vandevere.