The staff tried their best to make sure that I had a decent experience, but overall I was disappointed that I had to pay for the services I received on a car that I had only owned for a few days shy of 6 months. The seat belts malfunctioned, and though GM covered part of the cost of the repairs, I didn't believe it to be my responsibility to assume any responsibility for those repairs, because the seat belts should have been checked for safety before I left the dealership. When I originally purchased the car, I had to take it back the following week for service on the breaks. The salesman was shocked that I had to bring the vehicle back because he said everything should have been checked before I pulled off. I also had to pay for the air conditioner to be fixed on a vehicle that I bought in the winter. There was no way for me to have known that the unit didn't work. It seemed to me that I was a victim of circumstance because I was in the middle of a bankruptcy when I purchased the vehicle. After this experience, I've already decided that I will never make another purchase from Van DeVere again.
I leased another car encore gx I wasn���t setup with how to make my payments. I looked in the app I used for the 2018 encore. And see that they are still taking out payments for it when I do t even own it now. I feel like it was a hurry up rush job and somehow I am left with no way to pay my new payment which is coming due. Plus why is the old lease still taking out payments? It���s a mess. I am rethinking even doing this anymore quite frankly. This happened the last time also. A big big mess Plus I lest that day and weeks later I get a call that the paper work I signed was wrong I am not getting all the coverage they told me I would get with the payment they told me. To get that coverage it would be a considerable bigger payment. Yet I signed off on what was printed out that day at vandevere. And they asked me to resign weeks letter on in something different. And I still don���t know where I log in and pay. It wasn���t set up I was supposed to have Siri etc that wasn���t set up I received a email stating my Siri time was up. Lol and I didn���t even have it that I knew of. Disappointed is not even covering what I am feeling. As supposedly a good customer.
Came in for an oil change and Jeanette noticed that it had been almost a year since my last alignment. Had the alignment checked and discovered it was out of alignment. Got it taken care. My only concern is if the prices are competitive as it seemed much more expensive than my last alignment.
Scott was very knowledgable about the Encore GX that I was looking to purshase.. We took it for a test drive was very pleased by the performance of the suv . When we arrived back at the dealership i did have a chance to look under the hood . Scott answered all my questions with no pressure .. I would highly recommend Scott and Van Devere to all my family abd friends.. This is the second vechicle I purchased here they made me feel very welcomed. Thanks Scott !!
I probably had the best experience with getting repairs done by a dealership that I've ever had in my life. Jeanette, the service manager was very polite and professional throughout the whole process. Kudos to her! I bought my 2012 GMC Sierra a year ago from Vandevere Buick with the "Warranty Forever" coverage. This was the main selling point for me. I have to admit, I was skeptical about how this would work, but after I just had two front wheel hub bearings replaced without a CENT coming out of my pocket, I'm sold! Also I was given a ride in their clean, spaced for distance van back to my home in Massillon, Ohio and then was picked up at my place of employment when the service work was completed. A BIG thumbs up to the whole Vandevere auto group for treating me so well and I'm a loyal customer now.
I bought a car that needed a lot of work! I was back getting it serviced 2 days after I bought it! It���s been in the shop 3 times within the last 30 days. The service team is very Rude and inconsiderate very unhelpful! They rented me out a dirty vehicle to use while my car was being repaired! Kyle was very very rude when I picked my vehicle back up!!