Does not take a long time for services. Clean facilities. This time I had coupon to use ,appreciate any savings.I have to keep warranty but most times mileage is low ,but they gave extension and that was good also due to vivid 19.
I had a great experience purchasing the 2021 ENCORE SELECT my sale's person Beth Thaxton done a wonderful job as well as management / financing .my one COMPLAINT IS THE QUALITY OF THE VECHICALS OVERALL EXTERIOR CLEANLINESS.IS TOTALY UNEXCEPTABLE !!!! Drove it home maybe 5 miles kind of a cloudy day when i took delivery once home in the garage under lights wow was I surprised !! could definitely be a game changer on my next purchase Sorry but when paying THAT MUCH FOR A NEW CAR I EXPECTED MORE.my answers on questions 1 and 2 are based on question 3,nothing more....
I came in 15 minutes early for my oil change and tire rotation. I purchased new tires from the dealership last year. I also had a check engine light appear as I arrived. By 11:30 when I was told my car was done, I was told I needed 2 new tires, replacing brakes and rotors, the check engine is a timing mechanism part that's covered by my extended warranty, and I was low on oil so I was lectured about topping off the oil levels if I was going to go so long between oil changes.
Experience was a great one. Would have been great. But, once I dropped car off at dealership I got a call a week later saying I could pick the car in 15 minutes. Would have been nice to have communication before hand.
From the moment that I had stepped into the dealership, Rob was just so wonderful and nice. He went with me on my test drive and explained things along the way. He was never pushy or cantankerous, as some of the other dealers were that I have met. The manager, Rocky was also very gracious and kind. I will come to this dealership from now on.