They are very good at explaining the process. I am impressed how they can fine me a financiaing. I feel very comfortable because they answer my concerns. They do not push me into a sale. I'm always given the opportunity to commit or walk away. Its up to me. Thats a big deal to me. 7 times I've gone back to Vandavere To buy my dreams. Dreams do come true.!
THE SALES PERSON BETH THAXTON, WAS WONDERFUL, SHE WAS VERY PATIENT, KIND, EXPLAINED EVERYTHING ABOUT THE PROCESS ABOUT THE CAR AND ALL THE FEATURES, SHE WAS A BLESSINGS I LIKE THE FACT THAT SHE TOOK TIME AND EXPLAINED AND DIDN'T RUN THROUGH ANYTHING. BET, WANTED TO MAKE SURE I UNDERSTOOD ALL THE PROCESS, I HAVE BOUGHT CARS AND SUVS BEFORE NEVER HAVE I HAD SUCH A WARM WELCOME AND PATIENTS, I TRULY WOULD RECOMMEND BETH TO MY FAMILY AND FRIENDS AND VAN DEVERE BUICK , THANK YOU FOR THE SUPPORT AND HELP IN RECIVING MY NEW EVISION SUV, I LOVE THE CAR. BLESSINGS TO YOU BETH AND THE STAFF . BEVERLY DANZY.
I arrived at 11:55am, I had a few things to get out of my car as Jerry came up to my car to check it in. I spoke as I gathered my things and got out the car Jerry was gone. I went up to the counter Stephanie was behind the desk saying she don't know where he went he was out there. Jerry shows back up saying he had been called away to another car. Longest wait time ever. I waited over an hour plus for oil change. No one ever came to let me know my car was ready, I had to go back to the desk. Stephanie said I would have to wait for Jerry. Jerry was checking others in. I felt that I was ignored and there was some kind of attitude with Jerry. He never acknowledge that I was even standing there, while he waited on other customers and after I asked what took so long he said he had other customers. I understand other customers, However my appointment was before all the other customers. It took more time of me waiting and standing at the desk than it did for no explanation on the extra service done on my car that Jerry sold me. Only to say everything checked out. After ringing me out and me walking away Jerry said he apologize. An apology can be excepted if I feel it is sincere. I do not believe it was. For future, If Jerry is that busy or over whelmed, Stephanie or anyone at the desk should be able to assist customers. I have been a customer at Van Devere for 6 years and after this treatment this is not the customer service I accept nor expect.
I was told I needed a strut engine mount repair, and a lower engine mount repair also. I declined the repair service and had another shop do the work after a second opinion. The repair was done for less than Van Devere wanted for the parts alone; so much less I tipped the owner $50.00. The part was one part there and NOT two as your quote states. As long as your prices are within reason, I will prefer to get my vehicles serviced there; however, when not, I won't hesitate to get service somewhere else.