Well, I will start with the positives. Shuttle service after I dropped off my suv was great! I dropped it off at 9:30 am for an oil change/tire rotation and to have the driver side lights working. The jobs were done after a few hiccups. I asked that I get a call when my car was done. At 1:30 I called the service department to ask if my car was done. I was asked how to open my hatch. I answered with the key. For some reason when they pressed the button my hatch just unlocks but doesn���t raise up automatically. I have a 2004 suv, that wasn���t how they worked. I was told they would figure it out. I waited for a call. I had a 4:00 appointment so I called again at about 3:20. It was done I was told, but they did not have a driver to pick me up, so I was not called when my suv was done. Big error! My son was home until 2:30 and could have taken me there. So now my suv is done but their shuttle guys are all booked to go to Canton, Barberton, etc. I live 10 minutes away so I said is there anyone who can come quickly? I was told to hold and then was told someone is coming right now. Great!!! The young man was very pleasant and we had good conversations. Later I found out he was Ryan Vandevere. I picked up my car. Clean and everything working. So I thought. I got to highland square and my low tire pressure light goes on. What!! I turned around going back. My tire pressure was ok on all tires. I asked if they reset it? The mechanic said yes you just do this and he showed me. I watched. I said when I have to reset anything I use the mode button and the set button. The mechanic was sitting in the drivers seat and gave me quite a negative look. I was trying to recall how I do it. He obviously was getting impatient with me. I finally figured it out and it was cleared. I know my car is an 04, but he had no idea how to reset or open the hatch! Now, I could drive away with a fixed car. It is now 4:35! Should it really take this long for service to be completed?
Beth and the team at Vandevere was profession and efficient. My wife and I felt like we were a priority and Beth did a great job listening and getting the information we needed to make an informed decision. We have always liked how Vandevere does their sales but I was impressed by our experience and we are glad we chose to buy our vehicle through them!
The car broke down about 4 miles from the dealership at 4 pm. I called AAA for a tow, and then called VanDevere's Service Department to notify them about the car's arrival. The dealer was very busy with previous appointments, but placed our car on its schedule. Diagnosis took one full day. After parts were ordered, the car was ready after 2 more days. Repairs were satisfactory.
Had appointment to meet sales person. They were ready and waiting. Car was ready for test drive. All transactions were ready and prompt. A little lengthy in the finance section of the deal otherwise all was well done.
People were extremely nice and very helpful. We did wait longer than quoted but the part that I was really dissatisfied with was the fact that after an hour and 10 minutes of waiting for an oil change, I was told that I needed a new drain plug that was going to cost $25. I did it because I know that I needed it but I'm very dissatisfied with the fact that that drain plug was in perfect condition when I got the car but after a few oil changes AT VANDEVERE BUICK, the drain plug was stripped. I do not feel like I should have been charged $25 for a $3 part and $22 for labor for a part that was stripped by the technicians because they used a power wrench to torque the plug and they torqued it too much.