299 Reviews Found
![2021 Buick Enclave 5GAEVBKW9MJ209100](https://inv.assets.ansira.net/evox/color_0640_032/14744/14744_cc0640_032_G1W.jpg)
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Confirmed Service Customer
You were honest when fixing my car. I have had other dealerships lie about work needed done.
Jennifer U.
CUYAHOGA FALLS
![2017 Chevrolet Cruze 3G1BE6SM0HS533055](https://inv.assets.ansira.net/evox/color_0640_032/11486/11486_cc0640_032_G7C.jpg)
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Confirmed Service Customer
Everyone was very nice and helpful. I was especially pleased with the fact they sent a Lyft driver to pick me up and take me to pick up my car due to the fact they found something else that needed fixed besides or original problem so my car wasn't done in time to get it back to me at my place of employment. It was all handled professionally and I was very pleased.
Leigh M.
BARBERTON
![2017 Chevrolet Equinox 2GNALBEK7H1517241](https://inv.assets.ansira.net/evox/color_0640_032/11288/11288_cc0640_032_G1E.jpg)
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Confirmed Service Customer
Every thing was done, and the process was not timely, we were there about an hour and everything was completed.. great job!!!
Jeff H.
NORTON
![2020 Chevrolet Trax KL7CJLSB3LB347368](https://inv.assets.ansira.net/evox/color_0640_032/13764/13764_cc0640_032_G6O.jpg)
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Confirmed Service Customer
This location's personnel very customer oriented
Kenneth K.
LAKEMORE
![2020 Chevrolet Equinox 2GNAXKEV8L6173770](https://inv.assets.ansira.net/evox/color_0640_032/13758/13758_cc0640_032_G1W.jpg)
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![2018 Buick Enclave 5GAEVAKW5JJ135647](https://inv.assets.ansira.net/evox/color_0640_032/12477/12477_cc0640_032_G1W.jpg)
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Confirmed Service Customer
Very efficient, friendly and knowledgeable employees. On time and completely satisfied with experience.
Larry K.
BARBERTON
![2019 Buick Encore KL4CJGSM6KB728636](https://inv.assets.ansira.net/evox/color_0640_032/12950/12950_cc0640_032_G8R.jpg)
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![2022 Buick Enclave 5GAEVAKW6NJ148252](https://inv.assets.ansira.net/evox/color_0640_032/50935/50935_cc0640_032_G1W.jpg)
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Confirmed Service Customer
This recent experience erased the not-so-satisfactory experiences I have had this year--oil change and a guy who moved my car out of the bay took my car keys home and an appointment for a retrograde chip with no chip available was frustrating. However, when I took my car in for that available chip and oil change, etc. this time was entirely different. The girl (Annette?) asked me how I liked my car and I told her I did although I was too short to see well in front and I had to use a cushion to see. Annette and a service worker talked but I didn't realize they must have discussed a way to raise my seat! When I got in the car after the service, the seat was higher and I could see so much better even without the extra cushion! Thank you to the Service Department for fixing my problem that I didn't know could be remedied!!!
Gayle K.
TALLMADGE
![2023 Buick Envision LRBFZPR40PD021317](https://inv.assets.ansira.net/evox/color_0640_032/52517/52517_cc0640_032_G4Q.jpg)
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Confirmed Sales Customer
My salesman Camden was great! No pressure just give me very good information! Suggested to test drive, very nice! We laughed and I had a great experience with him. Went he told me he had just started in the sales, I couldn’t tell. Very nice young man will tell all my friends.
Denise R.
AKRON
![2024 Buick Encore GX KL4AMGSL6RB020693](https://inv.assets.ansira.net/evox/color_0640_032/52452/52452_cc0640_032_G98.jpg)
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Confirmed Service Customer
Friendly staff, excellent service, very helpful.
Artemis T.
LAKEWOOD
![2022 Buick Encore KL4CJESMXNB548066](https://inv.assets.ansira.net/evox/color_0640_032/52221/52221_cc0640_032_G5J.jpg)
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Confirmed Service Customer
It was a warranty repair. I honored my servicing contract and they honored theirs. Very satisfied with their commitment.
Jerrick B.
TALLMADGE
![2017 Chevrolet Silverado 1500 1GCVKREC3HZ175793](https://inv.assets.ansira.net/evox/color_0640_032/11664/11664_cc0640_032_9V5.jpg)
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Confirmed Service Customer
THE STAFF ARE ALWAYS VERY HELPFUL AND FRIENDLY, AND DOES A GREAT JOB.
Beverly D.
AKRON
![2021 Buick Envision LRBFZNR47MD195708](https://api.sincrod.com/social/1.0/image/caravatar.png)
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Confirmed Service Customer
I recently had an issue with my engine overheating. I always get my service done at this dealership because this is where I bought the car. I recently had a service done to my engine for gaskets so I was very concerned about my dashboard lighting up. Justin, my service advisor was very courteous and understanding. Even the mechanic that worked in my car was very courteous. The explanation given to me about my coolant hose and clamp coming loose I understood. What I didn’t understand was how, when I checked my engine oil right after it overheated, there was absolutely no oil on the dip stick. The engine was bone dry, and this was verified by my neighbor who looked at the car with me. The car was towed to vandevere and astonishingly, I was told my engine was only low one quart. This made no sense to me as even though the engine may have been cycling the oil, there would be no explanation as to why the dip stick registered absolutely no oil and was dry. I even waited for the car to cool and measure again. My major concern is that there are no cameras in the shop to address these type of discrepancies. I take blame in the matter only because I should have been with the car when it was dropped off so we could check the oil, or I could have had it towed to another dealer to check the engine before sending it to vandevere. This is something I felt I didn’t have to do because vandevere has always been a great place to visit. I won’t make this mishap again. My goal from this survey is not to point blame, but to bring awareness to the fact that more checks and balances should be in place at a reputable dealership so customers such as myself, don’t feel uneasy about a service. A simple camera check would have eased my apprehension about the answers I was given regarding my service, which didn’t add up in my mind. I still recommend vandevere, but I think it would make it an even better place to receive service, if there were more checks and balances, and cameras in the service bays.
Brandon P.
SOLAN
![2016 Cadillac CTS Sedan 1G6AX5SS3G0149043](https://inv.assets.ansira.net/evox/color_0640_032/10997/10997_cc0640_032_G1F.jpg)
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![2019 Buick Encore KL4CJASBXKB961723](https://inv.assets.ansira.net/evox/color_0640_032/12941/12941_cc0640_032_G8R.jpg)
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Confirmed Service Customer
I have had to tske my car back twice since they so called fixed it
Sonny B.
AKRON
![2018 Buick Encore KL4CJASB8JB708642](https://inv.assets.ansira.net/evox/color_0640_032/12262/12262_cc0640_032_G8R.jpg)
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![2022 Buick Envision LRBAZLR4XND140735](https://inv.assets.ansira.net/evox/color_0640_032/15310/15310_cc0640_032_GAZ.jpg)
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Confirmed Service Customer
I always have the best experience when i take my car in for service. Everyone is helpful and they explain everything in detail. I don't feel like I am pressured to have unnecessary services and they always remind me of what's coming next with my Forever Warranty.
Everlee J.
AKRON
![2023 Buick Encore GX KL4MMBS28PB144064](https://inv.assets.ansira.net/evox/color_0640_032/52947/52947_cc0640_032_GAZ.jpg)
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Confirmed Sales Customer
I has a very positive purchase of a new car with Randy Browne's assistance and follow through.
Linda H.
AKRON
![2023 Buick Encore GX KL4MMFSL7PB111573](https://inv.assets.ansira.net/evox/color_0640_032/51120/51120_cc0640_032_GAZ.jpg)
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![2012 Chevrolet Malibu 1G1ZB5E07CF155436](https://inv.assets.ansira.net/evox/color_0640_032/7500/7500_cc0640_032_17U.jpg)