I was welcomed by a young lady (blond frosted hair) as I walked up to the counter. She waited on me, got my information and then walked me to where I could sit and wait for the repairs to be done (new car of 3 months..no charge). I sat at a desk, got coffee and worked until my car was completed. She came with my paperwork and keys, I signed the paperwork and was on my way. Everyone there was very nice, polite and helpful.