Confirmed Service Customer
The service was excellent, but I absolutely hate your phone system. There is no way to bypass the automatic voice response unit, and this causes responses to be significantly delayed. There is no way to directly reach a service person, which leaves me totally at your mercy regarding when I hear back from you. Since you had my car for a week to deal with this repair, it became very frustrating, and I eventually gave up trying to reach you and just waited for you to call me, which meant that at times it went two-three days without hearing from you. PLEASE CHANGE YOUR PHONE SYSTEM!!!!!
Frances F.
AKRON,
OH
Business Response
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