295 Reviews Found
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Confirmed Service Customer
Very efficient, friendly and knowledgeable employees. On time and completely satisfied with experience.
Larry K.
BARBERTON
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Confirmed Service Customer
This recent experience erased the not-so-satisfactory experiences I have had this year--oil change and a guy who moved my car out of the bay took my car keys home and an appointment for a retrograde chip with no chip available was frustrating. However, when I took my car in for that available chip and oil change, etc. this time was entirely different. The girl (Annette?) asked me how I liked my car and I told her I did although I was too short to see well in front and I had to use a cushion to see. Annette and a service worker talked but I didn't realize they must have discussed a way to raise my seat! When I got in the car after the service, the seat was higher and I could see so much better even without the extra cushion! Thank you to the Service Department for fixing my problem that I didn't know could be remedied!!!
Gayle K.
TALLMADGE
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Confirmed Sales Customer
My salesman Camden was great! No pressure just give me very good information! Suggested to test drive, very nice! We laughed and I had a great experience with him. Went he told me he had just started in the sales, I couldn’t tell. Very nice young man will tell all my friends.
Denise R.
AKRON
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Confirmed Service Customer
Friendly staff, excellent service, very helpful.
Artemis T.
LAKEWOOD
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Confirmed Service Customer
It was a warranty repair. I honored my servicing contract and they honored theirs. Very satisfied with their commitment.
Jerrick B.
TALLMADGE
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Confirmed Service Customer
THE STAFF ARE ALWAYS VERY HELPFUL AND FRIENDLY, AND DOES A GREAT JOB.
Beverly D.
AKRON
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Confirmed Service Customer
I recently had an issue with my engine overheating. I always get my service done at this dealership because this is where I bought the car. I recently had a service done to my engine for gaskets so I was very concerned about my dashboard lighting up. Justin, my service advisor was very courteous and understanding. Even the mechanic that worked in my car was very courteous. The explanation given to me about my coolant hose and clamp coming loose I understood. What I didn’t understand was how, when I checked my engine oil right after it overheated, there was absolutely no oil on the dip stick. The engine was bone dry, and this was verified by my neighbor who looked at the car with me. The car was towed to vandevere and astonishingly, I was told my engine was only low one quart. This made no sense to me as even though the engine may have been cycling the oil, there would be no explanation as to why the dip stick registered absolutely no oil and was dry. I even waited for the car to cool and measure again. My major concern is that there are no cameras in the shop to address these type of discrepancies. I take blame in the matter only because I should have been with the car when it was dropped off so we could check the oil, or I could have had it towed to another dealer to check the engine before sending it to vandevere. This is something I felt I didn’t have to do because vandevere has always been a great place to visit. I won’t make this mishap again. My goal from this survey is not to point blame, but to bring awareness to the fact that more checks and balances should be in place at a reputable dealership so customers such as myself, don’t feel uneasy about a service. A simple camera check would have eased my apprehension about the answers I was given regarding my service, which didn’t add up in my mind. I still recommend vandevere, but I think it would make it an even better place to receive service, if there were more checks and balances, and cameras in the service bays.
Brandon P.
SOLAN
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Confirmed Service Customer
I have had to tske my car back twice since they so called fixed it
Sonny B.
AKRON
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Confirmed Service Customer
I always have the best experience when i take my car in for service. Everyone is helpful and they explain everything in detail. I don't feel like I am pressured to have unnecessary services and they always remind me of what's coming next with my Forever Warranty.
Everlee J.
AKRON
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Confirmed Sales Customer
I has a very positive purchase of a new car with Randy Browne's assistance and follow through.
Linda H.
AKRON
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Confirmed Service Customer
I called to receive information on my warranty and no one has yet to give me a call back.
Shayla T.
AKRON
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Confirmed Service Customer
Everyone was very friendly and helpful. It was a great experience overall. The work done on the Buick was great.
Tim F.
Akron
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Confirmed Sales Customer
They found the car we wanted and went and got it for us. We love our car very much
Theodore M.
DOYLESTOWN
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Confirmed Service Customer
appreciate the explaining of my problem and estimate to repair.
Richard S.
AKRON