I did not realize it would take 5 hours to lease a car! I called ahead and gave all the information so we would NOT have to be there that long. If I realize that being self employed might not qualify me for the loan and you will have to use my husbands income how come the salesman didn't and had me fill out paperwork to have to go back and change it? Also, the next day when we had to come back, which I let them know ahead of time what time we would be there, it still took 2 HOURS! I am also in the business of customer service and I would not recommend this dealership.
My only complaint is that the sales rep. appeared NOT to be knowledgeable of the Buick and Kia line of cars. Half of the questions I asked he answered incorrectly.
On a positive note, I like that the sales price of the car is on the front window, no negotiations. I believe this feature should be publicized to a wide audience .
Thought I needed a new battery. It was late in the afternoon, but Jerry Messenger (Service Advisor) was able to get me in immediately. The mechanic verified it was the battery, replaced the battery, and had me out in less than an hour. Great service and attitude from both the advisor and the mechanic.
Dave Sabitina went out of his way to accommodate me and make sure that RJ walked me through the car buying experience with as much knowledge as possible. I was pleased to walk away with such a nice vehicle at a car payment and interest rate I was comfortable with. It may have been easier to pick up the extra warranties that the finance department was trying to add to my total if I hadn't worked so hard to keep my payment within the budget I had set for myself.